You only have a few minutes with a person to create a lasting, positive impression of you or your business.
Leading, Coaching, & Innovating with Trish McFarlane
Tag Archive: customer service
Vigilante Corrective Action
As I thought about it, I decided that I’d like the ability to write someone up for poor behavior when this happens.
Human Resources in a Self Service World
The real disconnect comes from the fact that we are taught that in order to give good customer service we must connect with the customer or client. We must think how they think, know what they want, provide service higher than their expectations. That is all true, but in 2010 as we are moving into a self-service world for many transactions, as organizations we need to have our eyes open to the areas where we can implement this to actually provide better customer service.
Customer Service- When to Fire the Provider
This is not going to be a rant. It will be an observation. In the last three days, I’ve either had conversations with friends about poor customer service experiences lately or read about them online. Interestingly, none of these have been heated, negative exchanges. For example, a colleague calmly relayed two negative customer service situations, [...]
