I want to share something personal today and I hope you’ll indulge me. I received an e-mail for my son from his football coach and it is one of the best examples of feedback I’ve seen in a very long time.
Leading, Coaching, & Innovating with Trish McFarlane
Tag Archive: Coach
Customer Service- When to Fire the Provider
This is not going to be a rant. It will be an observation. In the last three days, I’ve either had conversations with friends about poor customer service experiences lately or read about them online. Interestingly, none of these have been heated, negative exchanges. For example, a colleague calmly relayed two negative customer service situations, [...]
