Never accept a complaint on face value. While there may be truth to the complaint, there will always be additional information that can change the course of your response to the complaint. Be sure to take time to dig deeper and get to those facts you don’t immediately see.
In the future, there will be skills required that are beyond our current understanding, and it will require certain characteristics and personalities that are in-built in people.
One new tool to help you schedule in your changes and “bust” your current routine is Bloom. Bloom is a new app for iPhones from Mindbloom. This app allows the user to create reminders for things that can change your routine.