User Experience & Artificial Intelligence in HR Technology

HR Happy Hour 289 – User Experience in HR Tech, Live from Inforum 2017

Hosts: Steve BoeseTrish McFarlane

Recorded Live at Inforum 2017 in New York City

Listen HERE

Recently, Steve and I recorded live from Inforum 2017 in New York City and talked about some of the big announcements and innovations in HR Tech that were discussed at the event. The Infor HCM team continues to innovate in HR technology– from Artificial Intelligence, advanced analytics, and importantly,  user experience design.

On the show, I shared some of the details of these innovations, and we discussed the importance of design and user experience in HR Tech.  We examined what HR leaders should look for, and think about, when assessing potential solutions.

Steve also put me on the spot by asking me to write a letter to her former HR leader self, offering advice as to what to think about when thinking about HR Tech. You definitely want to check out my answer.  Additionally, Steve theorized on how, where, and why the old ‘Big ERP’ approach to HR and HR tech went wrong.

You can listen to the show on the show page HERE, or by using the widget player below (email and RSS subscribers click through)

Remember to subscribe to the HR Happy Hour Show on Apple Podcasts, Stitcher Radio, or wherever you get your podcasts.

Celebrating HR Pros: Lisa Rosendahl

Happy Tim Sackett Day!  Unsure what I’m talking about? Well, it’s the one day each year that the HR blogging community takes time to select and recognize one unsung HR hero in our midst.  The original selection was Tim Sackett.  Since his recognition many years ago, he has continued to prove he has the HR chops and innovation and is someone to follow.  This year, the recipient of the day is…..Lisa Rosendahl!

Lisa is the acting Associate Director of the US Department of Veterans Affairs and has been active in the HR world since she started as an Officer in the US Army.  That sentence alone should tell you she is someone who takes her career seriously.  Lisa is a HR leader who approaches every challenge with positivity.  In fact, since the day I first met her at HRevolution in 2009, I’ve watched her do what few leaders can do.  She handles her professional role with grace and style, and a little bit of nails, while coming up with new ways to serve her wider HR industry. 

Lisa not only holds ranks in the HR trenches, she has written her popular blog for many years and was a co-founder of the Women of HR blog.  I remember talking with her about that when we, along with some other great ladies, came up with the idea.  Lisa not only wanted to start the blog, she tackled being our first editor.  She did a beautiful job.  She’s also a fierce and devoted momma and from what I have seen, a great wife.

So here’s to Lisa Rosendahl~ leader and friend who deserves the accolades.  Lisa is one of the most fun, smart, happy people I’ve had the pleasure of knowing.  She inspires me every day, even though I may not tell her as often as I should.  

Be sure to connect with Lisa on LinkedIn and Twitter.  When you do, thank her for her service to our HR community as well as to our country!

Disruption for Good

It’s been a crazy couple months here in the US.  We’ve seen more disruption than most of us planned for from our presidential election, regardless of who we voted for (or didn’t vote for).  Let’s be honest, there is quite an uproar about all the negative disruption we’re now facing.  However, it reminds me that while some disruption can be bad, there can also be disruption for good.  I’d like to focus on that today.

You might wonder how disrupting things can be good.  Well, when you think of your career or personal life, think about what the goal is when you plan to be disruptive.  Are you trying to bring about a positive change?  Are you trying to convey new information?  Are you working to make other people heard or included?

I like to remind myself that it’s all about intent. When you approach your work, your team, your career….even your enemies, if you do so with a positive outlook and intent to communicate, you’ll find that you can disrupt for good.  I shared some of my thoughts recently at DisruptHR London.  It’s a 5 minute video.  I welcome you to watch and share your thoughts about disruption in the comments.  What works for you?  What doesn’t?

Disruption For Good | Trish McFarlane | DisruptHR Talks from DisruptHR on Vimeo.

#CarnivalofHR: Scary Tales from HR

It’s that time of year where we typically think of witches, candy and what we’re going to use to spike the Halloween punch.  This year, it seems to be more about the widespread scary clown sightings.  That said, I’m still a fan of watching scary movies- the cheesier, the better.

With that in mind, I decided to have a scary theme for this month’s Carnival of HR.  Anyone who works in Human Resources knows that it can be scary from time to time.  We’ve all had employees that went a little crazy, situations that seemed to fall apart no matter how hard we tried to make them work, and technology that scared us to death.  I think I’ll start by sharing a “scary HCM” blast from the past that is still relevant today, then a few new posts from the industry influencers who will show you how scary it is out there in the trenches.  First up, my favorite video of China Gorman sharing HR Horror Stories with me.  Trust me, it’s good and even my hairstyle is scary!

 

Westworld

Westworld has to be one of my favorite scary movies of all time.  Made in 1973, I can remember my Dad taking me to the movie theater to see this when I was a very little girl.  What was he thinking?!?  If you haven’t seen it, or haven’t watched in awhile, it’s a great story of how AI has gone horribly wrong.  It makes me think about employees being scared the robots will take their jobs.  We have two great posts that tackle this topic.  First up, Steve Boese hits us with We are Pretty Sure Robots Will Take All the Jobs- Just Not OUR Job.  As always, Steve backs this up with data.  Next up is Ben Plant from Navigo News.  He shares Is Your Job in Danger of Being Automated? Click through to see if your job makes the list!

SAW

One of my all time favorite scary movies is SAW and most of the sequels.  I’m a sucker for going to those movies alone to make it even more scary than having someone to grab.  What scares me the most about SAW is that the situations are all caused by things people should already know.  It’s when the person doesn’t pay attention to the information or situation that they end up in the evil, life-threatening devices created by a madman.  Along those lines, but hopefully not as severe in consequences, are people who don’t know how their company operates and makes money.  You’d be surprised how many employees, and leaders, do not fully understand the process.  Ben Eubanks from Lighthouse Research & Advisory gives us some insight to help keep the boogeyman away.  Oops! How Failing an Interview Question Taught Her About HR Strategy.

Sleeping With the Enemy

While not a true horror movie, Sleeping with the Enemy as a suspenseful thriller has always kept me on the edge of my seat.  The idea that someone you think you know or can trust is really a psychopath, or worse, is the stuff real nightmares are made of.  What if Julia Roberts’ character had checked her husband’s background before marrying him?  It may have turned out a whole different way.  How does this play out in the world of work?  Well, there is still a stir about how much we should research our candidates online before we make an offer.  Ben Plant at Navigo News shares 4 Things To Check in a Candidate’s Facebook Profile to provide some insight on just how far we should go to not hire that “enemy” candidate.

The Witch

Now, bear with me on this next comparison.  The Witch is one of the best made modern horror stories.  Set in the 1700’s in New England, it’s a story of a family that strikes out on their own to create a life and settlement.  At that time, witchcraft was one of the scariest things to those settlers and the movie captures how a very raw, basic way of life can be turned upside down by something very scary.  This brings us to Robin Schooling and her post HR and the Digital Bubble.  Robin shares stories of HR teams who are still forced to operate using archaic tools and how technology can be wanted, but feared.

The Temp and Pacific Heights

It almost goes without saying that any kind of movie that has a stalking dimension is scary.  Whether it was watching The Temp or Pacific Heights, the stories are similar in that people are not always as nice as they present themselves.  They do scary, creepy things.  Check out this post if you’ve ever considered the question, “Do You Know Who You Work With?

Halloween

We’re almost to the end of the carnival and I may have saved the best for last.  What is a good scarefest without mention of Mike Myers and Halloween?  Maybe it was his scary white, expressionless face.  Maybe it was the way he moved slowly after his prey.  Either way, he epitomizes all the key elements of a good scary character.  And like many good scary stories, there are SO many chapters so you can get your fix.  Similarly, I decided there has to be some industry leader out there with enough scary content to make a series.  I found it!  Mike Haberman.

Now, if you know or follow Mike, he is one of the nicest men you’ll ever meet.  He’s also incredibly smart and intuitive and his writing is always the type that teaches lessons.  Check out these three we’ll call:

Halloween: A Story of Sexual Harassment and Bad HR

Halloween 2: Onionhead in the Workplace

Halloween 3: Bit By Generosity in Pay

So, there you have it! I hope you have as much fun reading these as I did.  Stay safe this Halloween!

 

Oracle “Human Talks” Show: Guest, Tim Hickey of Exelon

H3 HR Advisors is excited to share a new video series we have in partnership with Oracle.  Human Talks is a show where we talk to HCM practitioners, analysts, and Oracle partners.  Each episode is approximately 5 minutes, so well worth your time in hearing what is happening in the world of HCM.  These episodes were recorded at HCM World 2016.

Please check out our second episode with Tim Hickey.  Tim is the Director of HR Strategic Services at Exelon.  Exelon is the largest utility and largest nuclear operator in the US.  With over 30,000 employees, Tim’s job reaches across many of the HR issues other organizations face.  We talked to him about some of those issues, including how organizations are implementing modern HR technology.  Check it out! Also, be sure to connect with Oracle and Exelon on Twitter.

 

Thank you for watching.  Be sure to visit the Oracle site for more information about Oracle and HCM World 2017.

Trish McFarlane on the Future of Work: Live from Inforum

I had the privilege of being a keynote speaker at Infor‘s Inforum 2016 a few weeks ago. If you’re not familiar with Infor, they provide comprehensive suites that have industry-specific functionality.  Their solutions consist of ERP, HCM, supply chain management, CRM, asset management, financials, and HCM.  Infor may have embraced HCM through a variety of acquisitions, but they have reinvented these into a powerful set of cloud-based human capital management solutions built to adapt to the organization’s evolving business strategy.

I was fortunate to be asked to share my thoughts on the future of work with the Inforum 2016 attendees.  With so many trends being discussed in the industry, I keyed in on a few I think are most important to HR leaders, practitioners and other business leaders.  Thanks in advance for watching and feel free to share any comments or your ideas about the future of work with me in the comments section.

In the growing field of HCM suite providers, Infor remains one to watch!

Announcing the HR Happy Hour Podcast Network!

Today is a big day for H3 HR Advisors, and specifically, for the HR Happy Hour podcast.  Steve Boese, my co-host, created the show back in 2009.  I was a listener and guest host until 2013, when I joined officially as a co-host.  Since then, we’ve talked to business leaders, technology solution providers, authors and more.  We’ve shared research and ideas on how to make your business better.  It’s been such a great experience and we’re so proud that our listener network has grown so much.  That growth led us to the realization that even more shows are needed.  This is where things get exciting.

Today is the official launch of the HR Happy Hour Podcast Network, and the details of the three new shows that will soon debut on the HR Happy Hour umbrella. We are thrilled to be joined by such a great lineup of shows and contributors, and you can read the details of the announcement HERE.

 

And now with the launch of the new HR Happy Hour Network (details are in the release here), we are partnering with George LaRocque, Ben Eubanks, Madeline Laurano, and Mollie Lombardi in what we know will be an exciting new group of shows.  Their shows will expand on topics that Steve and I know are important to not only the HCM industry, but to businesses globally.

Many thanks to everyone who has listened to, supported, or even guested on the show so far – stay tuned for more great and informative content, HR and HR technology insights, and hopefully – lots of fun from your pals at the HR Happy Hour Show and Network.

How The Laws of Wealth Can Improve Your Management Game

I was looking for some summer reading.  Something that would challenge me, inspire me, and help me continue on my path to being a better leader.  Mission accomplished!

3d-bookWhether you’ve been a long-time reader, know me personally, or are just finding this blog, you’ll find that I am someone who likes to look to industries outside of the traditional HR arena when it comes to learning how to be a better leader.  For example, I’ve gravitated to science and design as places to look for inspiration on creating better leadership practices or people-relations experiences.  Additionally, as someone who has held high level HR positions that tied closely to the CFO and finance teams in organizations, the role of understanding the impact of finance on the people practices is equally important.

With that in mind, I found a new resource from the finance world for leaders and managers to use in their day-to-day people management.  To be clear and upfront, this is in no way a paid endorsement and I did not receive anything “free” in order to make this recommendation.  The source I’m sharing today is a new book by author Dr. Daniel Crosby.  If you’re not familiar with him yet, you should be.  Dr. Crosby’s book The Laws of Wealth is not only helpful as an individual striving to have better understanding of your personal finances and approach.  It’s a source that has components that can be used in managing people.

Dr. Crosby shares chapters dedicated to specific steps the reader can take to have a better approach to financial self-management.  These same steps can be applied to your role as a leader or manager trying to manage yourself and your team.   Let me share a few examples from Dr. Crosby:

  • You control what matters most- Over the last 20 years, the market has returned an average of 8.25% per annum, but the average investor has gotten just over 4% of that. The highs and lows of the market may be out of your hands, but how you choose to behave is within your power, and is just as important a driver of returns.
  • You cannot do this alone- Most people understandably assume that the greatest value offered by a financial advisor is, well, financial advice. Not so. Vanguard’s “Advisor’s Alpha” study shows that working with an advisor provides around 300 basis points of outperformance and that fully half of that value comes from behavioral coaching. Morningstar, Aon Hewitt, and Envestnet all have similar studies showing that hand holding trumps stock-picking when it comes to optimizing returns.
  • Trouble is opportunity- We are all familiar with the Oracle of Omaha’s admonition to be “greedy when others are fearful and fearful when others are greedy,” yet so few of us manage to successfully view a downturn as the opportunity it truly is. There is true joy (and riches) to be had in financial schadenfreude, so commit yourself to continue investing and even upping your savings when times are bad.
  • You are not special- Robert Shiller is fond of saying that “This time it’s different” is the most dangerous phrase in investing. While mania can carry a market for a time, the truth about what works long-term on Wall Street is pretty boring (think paying a fair price for a profitable company) and is unlikely to fundamentally change.
  • Forecasting is for weathermen- Famed contrarian David Dreman found that from 1973 to 1993, of the 78,695 estimates he looked at, there was a 1 in 170 chance that analyst projections would fall within plus or minus 5% of the actual number. The smartest people in the world don’t bother with the crystal ball. Said JP Morgan of the market’s future trajectory, “It will fluctuate.”

His themes of how we are not always in control as leaders, how we have to rely on others to be successful and have optimal results, how trouble is inevitable and the importance of managing well in a downturn, that we are not special and thus learn from each other, and that looking constantly into a crystal ball instead of real life is not the best way are all themes that hit home for me.

If those examples ring true for you, pick up The Laws of Wealth today.  Who knew that a finance-focused book could become the best summer reading you’ve had?  For more information, you can follow Dr. Crosby on Twitter @danielcrosby or find resources on his site Nocturne Capital.