HBR is Getting it Wrong: The Internal RISE of HR

I love HRThis HR lady is fired up!  Lately, there is no shortage of posts and articles about Human Resources not being strategic, not being valued, and needing to change in order to make everyone else in the C-Suite feel better. From articles in  HBR (including their current magazine cover saying “It’s Time to Blow Up HR”), to Forbes to the Korn Ferry Institute, people are questioning whether or not HR can be strategic, what they need to do to become strategic and whether we should just start over from scratch.

As someone who has dedicated my entire career to working in HR and trying to further our profession, I can assure you HR leaders are strategic.  The issue as I see it from the trenches is a lack of respect for the value HR brings to the organization and for that, I don’t believe that “blowing up HR” is the way to correct it.  What HR needs is a re-brand.

If I were asked to describe my “ideal” HR department, it would be one in which every HR pro would:

  • Know the business- Speak the language of the particular industry they support.
  • Understand the financials- This is key to being able to strategically advise leadership on people issues. Ensuring you have a solid understanding of exactly how your organization makes and spends money, then be able to equate the people costs to the bottom line.
  • Get honest– They wouldn’t sugarcoat what is going on.  The only way to really make things better is to examine the issue at hand by being honest and transparent.
  • Encourage innovation– Include HR at all levels in brainstorming to truly challenge the traditional ways of doing things.  Some processes will remain the same.  Others will be taken to new and better levels.
  • Be recognized publically (internally AND externally) – Other work teams publicize their “wins”.  So should HR.

How do we get to the ideal? We RISE to a new level of awareness:

  • Reduce or outsource administrative functions where possible
  • Innovate to come up with fresh approachs to business issues about people, then aggressively share with the C-Suite and other leaders
  • Spread the word about what HR is and what it isn’t and  really publicize HR “wins” and successes
  • Engage all levels of the organization

I had the opportunity to speak to a group of HR leaders in Kansas City last night and one conversation was focused on how to rebrand HR in higher education.  This leader was describing how he is taking business principles to rebrand the HR team.  Instead of the employees working off old assumptions, he’s breathing fresh, new life into the HR team and then publicizing the interactions so that the overall opinion about HR changes.  It’s steps like his that will make HR rise….not blowing up the profession or tearing it apart.

All this feels like the culmination of many different approaches all leading to the same result.  A new HR. A refocused, redefined, re-branded HR.  The ball is rolling.  How do we gain momentum?

Do Features Trump Attitudes in Workplace Mobility?

chairMy son is winding down his baseball season.  Baseball at the 11U level can be energizing, invigorating, heart-breaking and flat out tiring.  As a parent, you trek far and wide with a car load of 11 year old boys all talking a mile a minute.  They talk about the team they are about to face, the latest Pokemon cards traded or the most recent conquest in Call of Duty.  It’s a dusty, dirty, sweaty mess of boys and I love every second of it.

One of the reasons I enjoy it is that I have the perfect folding chair.  Now stay with me for a moment…I know that little league baseball, folding chairs and business may not seem to have a direct link, but I believe they do.  You see, I spend a lot of time watching games and sitting, so the chair is important.  Not only is it a place to put my body, it’s turned into a whole functional experience that is fully accessorized for each occasion.

The chair I have is from Gander Mountain and it is more than a chair and the traditional cup holder.  In fact, it has a full cooler that drops down and loads of pockets so that I can stock it with drinks, snacks and all my electronic gadgets.  It’s also mobile so that I don’t have to be relegated to the bleachers at the game, I can take my light-weight chair and move it based on the environmental conditions.  I can get the best view, avoid or seek sun and most importantly, choose who to sit near.  The truth is that I usually sit somewhere near home base and often, by the same people.

Imagine if we had that flexibility at work with our work environment.  It’s not a novel concept.  In fact, organizations have been trying to find the best way to offer mobile furniture options and configurations for over 15 years.  While some are successful, many are not.  It’s not because the furniture doesn’t have the right features or ease of movement, it’s because even though employees ask for mobility, once they settle in, they really don’t want to move.  We become tied to the people and location where we perform the act of work, whatever that is.  We tend to rely on the people around us to say hello every morning, to discuss the same tired stories, and to eat our lunch or take our breaks at the same time too.

So is the issue lack of organizations offering flexibility and mobility or is it the fear of the people?  What if we assume it’s the latter?  How does that change your approach when you think of the workplace in the future?  What changes would you put in place to truly encourage greater partnership, collaboration and movement within your organization?  How would you move the people with the “right” skills around the organization most effectively?

It turns out that all the features, options and mobile workspaces won’t change the attitudes of your workforce.  You have to start at the core….when you hire.  You have to bring people into the organization who embrace a spirit of work flowing through the organization rather than being “owned” by specific departments or divisions.

How does this look in your workplace?  Do you have a truly collaborative and innovative workplace?  If so, share it in the comments.  If not, why do you think it’s not that way and can it adapt to the changes in work styles that are coming in the next 5 years?  If change can’t happen, will you just wind up with fancy folding chairs that don’t help the overall future of work?

Busting the Most Common Myths in HR Technology

Last week was a great week.  It was my fifth time attending SHRM Annual and my fourth time presenting.  It’s always an honor to be there sharing information and to hear some of the great speakers that talk about what is next for human resources.  This year I presented with my HR Happy Hour host, Steve Boese.  Steve and I led a session on HR technology implementation.  I’m passionate on the topic as someone who has bought and implemented different technologies.  It was nice to see that we had 300+ attendees show up for our 7 am session!  Not an easy feat in Las Vegas.

The size of the crowd, the high level of attendee enthusiasm and engagement, and the really long line of folks who came up to chat after the session was completed was a great indicator of the continuing and increasing importance of technology to the HR professional.

The slide deck we shared is up on Slideshare and also embedded below, (Email and RSS subscribers may need to click through).

The big messages that Steve and I shared were a few – that even in the age of modern SaaS technology platforms the fundamentals of great project management remain important. Executive support, a dedicated project team, intentional attention to change management, and making sure the ‘right’ users at all levels of the organization are appropriately engaged in the implementation project are just as important in 2015 as they were in 1995.

This was a fun session to present, and we want to thank everyone who came out as well as the folks at SHRM for allowing us to be a part of the event.

We’d love any thoughts, comments, suggestions any one has on this deck as well!

The Future of Performance Reviews

May2014_ValueOfPeerAssessment_TNA question that I’ve wrestled with as a HR practitioner over the years, and one I am often asked about now, is what is the value of performance reviews.  It’s been something that employees and managers dread in most organizations I’ve worked with.  For many, the review never even happens and the employee is blindsided if things go south.  For other employees, they get the review once a year and it’s a time of having the boss go over every single thing you did wrong, even though the boss never mentioned those things to you throughout the year.  Either way, there is certainly room for improvement in the way employees receive feedback.  Organizations today are debating whether to keep the process as it is, make an overhaul, or throw out the whole concept.

Steve Boese and I invited guest, Eric Mosley, CEO of Globoforce, to the HR Happy Hour to discuss this topic because the negativity often associated with performance reviews continues to grow world-wide. According to Eric, most employees hate having their performance reviewed and most managers hate giving them.  Eric says it’s a business process that seems cast in stone, but that can change.  You can check out the podcast here:

In addition to the podcast, I want to provide a list of some of the pros and cons of performance reviews. While not an all-inclusive list, these are just a few thoughts to get you thinking about the aspects that work if you use performance reviews, and what may not, so you can begin to make changes to your organization’s process and approach.  Many vendors are beginning to incorporate some of the best aspects into their technology, so be sure to check out the Talent Management vendors for the latest in this area.

PROS

  • Employees still desire feedback and the review process, if more frequent and positive, can inspire employees to reach greater heights in the organization.
  • Feedback can help people improve their skills.  Many employees like guidance from a mentor who can provide a framework for them to develop.
  • Companies who can actually tie performance to pay are more trusted.  Employees trust leaders when the leaders are transparent about company performance, leader performance and employee performance.
  • Companies who have multiple raters give a more holistic view of the employee’s performance (Crowdsourced Review as mentioned by Eric Mosley).

CONS

  • If only one rater is used, there is a lack of objectivity in the overall review.  The person performing the rating can be tired, have only partial information or knowledge, can have bad motives, etc.  Many factors lead to lack of objectivity.
  • The myth of pay for performance is pervasive.  Even companies with the best intent tend to miss the mark of actually tying pay increases and/or promotion to actual performance measures.  HR technology is helping in this area.
  • Managers are not always the best judge of what is needed for career development.  If a manager is struggling in their own career, which many are, they are not equipped to give career advice and guidance to their staff.
  • Managers have their own agendas.  Organizations have their own internal politics and a manager’s agenda or standing within the organization can have drastic impact on your review (both positively and negatively).
  • Managers are unprepared.  Whether they claim not to have time to prepare and conduct the review or if he just doesn’t have a solid understanding of how to give feedback, the manager’s ability greatly impacts your review.
  • Employees know it can be a black mark on their career.  Many managers do not know the things you achieve daily or weekly.  If they miss giving feedback on some of your more important work, it can make it appear that you are not doing a good job when you really are.
  • For many organizations, the same form they have always used has been made available online.  The form and what is measured has not been changed from an experiential standpoint.
  • Managers use books and sample text instead of writing their own reviews and comments.
  • Annual is not often enough.  Too much time passes and the rater tends to focus on either the most negative aspects or only the most recent.
  • Time spent on reviews is not showing a high ROI or actual improvement on performance.
  • Reviews are often used to specifically counsel people out and provide the documentation to back up the decision.

The pros and cons of performance has been debated over the years.  Just last year on the March 19 episode of The Diane Rehm Show  on NPR, a discussion was led by Frank Sesno on the topic.  The panel discussed the pros and cons to performance reviews in today’s workplace and the impact they have. One of the experts, Brian Kropp (managing director of the HR practice at CEB), said this, “Most of the time, it’s backward looking and negative.  And, one of the things about the backward looking and negative part of it is that you’re usually getting performance feedback about things that you did three months ago, six months ago, nine months ago, 12 months ago.  The applicability of that backward looking information to your performance today is actually pretty low.”

As you’ll see from my list, I was able to come up with more Cons than Pros.  That’s ok because it gives us a place to start improving.

Solutions for the Future

If you’re in the position to review your organization’s approach and make changes, what are some steps to take right away?  There are a few:

  • Feedback needs to be reciprocal.  Make sure that multiple raters are used for the employee.  Additionally, give the employees the ability to rate the performance of the managers.
  • Make it constructive and forward-looking.  Provide training so that all managers and staff understand the goal is to be constructive, not to tear each other down.
  • Make it often.  Don’t just review someone once a year or never.  Give feedback all the time so that the employee knows when they do something well and when something needs a bit of improvement.

What have you seen work in your organization?  Be sure to share in the comments.

Make Your Dreams Come True: Just DO IT!

shia-lebeouf-ted-talk-spoofI saw the hysterical faux TED talk by Shia Labeouf and cracked up.  It is a minute long rant where he passionately and aggressively compels you, the viewer, to JUST DO IT.  If you haven’t watched it, go DO IT now.  It’s a fun minute of your life.

Look, I don’t know what motivated him to create this piece of brilliance, but I’m glad he did.  While funny at first, the message to me came through a little delayed.  It’s not to just do it, at least not exclusively.  It’s to make your dreams come true.  Don’t rely on your family, your friends or your employer to make them come true.  It’s not on their shoulders to take on that responsibility. One of the best lines is, ” You’re should get to the point where anyone else would quit but you’re not going to stop there.” That’s what most of us do.  We know what we want, but we stop short and let our own thoughts, hang-ups and insecurities get in our way. What if you didn’t do that anymore?  What if I didn’t?

Today it’s all on YOU to do it.  To “Just Do It”.

Even crazy sometimes makes perfect sense.

Thanks Shia!

Do You, or Your Company, Screw Up Meetings?

no_meetings_funny_office_saying_sticker-r8f98b046a5c14c4eb859a1553d1b3360_v9waf_8byvr_512A friend recently shared a funny video about conference calls and what they would look like if they were in person.  It’s made the social media rounds, but was still good for a laugh one more time.  It got me thinking about meetings… specificaly conference calls, since I work from home.  I pulled up my calendar and just looking at 2015, it appears I spend anywhere between 10- 50% of my week sitting in some type of meeting.

Like many jobs, the meeting has turned into the commonly accepted way of disemminating information as well as a way to bring people together.  The issue is that it has become the most irrelevant mode of communication for many reasons.  Here are just a few:

  • Employees don’t have time to get their other work done.  I don’t know about you, but when I am stilling in a meeting or on a call, there is no way I can do anything else.  I sit there the whole time thinking about all the other work I need to be doing, especially if I’m one of the people in the meeting who doesn’t really need to be there.  This leads me to…
  • The wrong people are invited.  How many meetings are you asked to attend and when you walk out (or hang up) you’re thinking “Why was I just in that for an hour?”  All the time!  Meeting organizers need to think long and hard about who is invited.  As a rule of thumb, if you don’t plan on the person making a verbal contribution to a decision, don’t invite them to the call.  Find another routine way to send information for those who need to know, but don’t need to make the decision.
  • The meeting takes too long.  I was listening to a show about the TED talk recently and they said that TED landed on the 18 minute presentation because it’s about how long an adult can remain focused without drifting to thoughts of something else.  Seems about right when I think of my own attention span at a meeting.  Try this….make your next meeting 18 minutes.  Your colleagues will thank you and be much happier to attend any future meetings you organize.
  • Speaking of time….it doesn’t end when it’s over.  One of my biggest pet peeves in work life is that meetings are scheduled for an hour.  Often, even if the agenda has been gone through, people still hang in there and add more.  We’re all adults here.  If you tell me we’re going to talk about these four things and we finish, end the meeting.  Employees have 20 other things on their plate they can go back and work on.  Don’t drag out what isn’t necessary.  If this means that one meeting is 18 minutes and the next is 31, great.  At least you won’t be keeping everyone the full hour.  I used to have a boss that would say he was “gifting” the time back to us.  I love that and always walked out with a smile on my face.
  • Distractors ruin the moment.  This is a BIG no-no in my book.  If you’re leading the meeting and a person (or two) derail the meeting with nonsense, stop them.  It’s disrespectful to everyone to let that happen.  We’re not all here for fun and chit-chat, it’s work.
  • Late people interrupt the flow.  This is a related cousin of the last one.  If you’re arriving within 2 minutes of the start time, ok.  Anything after that, just don’t come.  You disturb the flow of the conversation and distract everyone.  ESPECIALLY on conference calls…”DING!” Trish has now entered the call.

When I worked at PwC, I had a good policy that if I attended a meeting and I was clearly not needed, I’d discretely get up and leave.  After making it known to colleagues not to invite me if I wasn’t needed, I had fewer meetings to attend.  The ones I attended, I was able to weigh in and add my ideas.  The rest….well, somehow the company still ran without me in them.  It all worked out.

What are your tactics for managing through the meeting madness?  Share them in the comments.

How Sleep Deprivation Impacts Your Work

*From the dusty archives…

A little over a week ago, I was starting to get sick.  With springtime comes allergies so, like most people, I attributed my early symptoms to that.  By day two though, I knew I really had something brewing.  My main signal was sitting at my desk at work and suddenly feeling like I could fall asleep.  I felt like George from Seinfeld when he decided he needed a nap at work and created a spot under his desk where he could sleep.  I contemplated asking someone to come pick me up and drive me home, but instead, I drank a Coke and felt energized enough to drive myself.

Looking back, I know that day at work was not my most productive.  I was trying my best to stay completely focused but the illness and drowsiness impacted my ability to stay focused and accomplish all I needed to do.  Now, we all know that this happens to everyone.  We get sick.  What I am thinking about today is how many people who have long-term sleep issues come to work drowsy every day?  What impact does that have on their productivity?  Are they in positions that put others at risk? 

In a recent article highlighting the National Sleep Foundation’s 2012 Sleep In America poll, “about one-fourth of train operators (26%) and pilots (23%) admit that sleepiness has affected their job performance at least once a week, compared to about one in six non-transportation workers (17%).

Perhaps more disturbingly, a significant number say that sleepiness has caused safety problems on the job. One in five pilots (20%) admit that they have made a serious error and one in six train operators (18%) and truck drivers (14%) say that they have had a “near miss” due to sleepiness.  Sleepiness has also played a role in car accidents commuting to and from work. Pilots and train operators are significantly more likely than non-transportation workers (6% each, compared to 1%) to say that they have been involved in a car accident due to sleepiness while commuting.”

Statistics like these are somewhat jarring but honestly, not completely surprising.  While many of us do not have transportation related jobs, drowsiness can still have a significant negative impact on work productivity and our results.

As a leader, have you noticed that drowsiness has had an impact on your performance or the performance of your team?  What signs have you seen that drowsy workers in a corporate setting are impacting productivity?  Share in the comments.

6 Years of HRringleader

Today marks the 6 year anniversary of HRringleader.  It’s been an amazing time, full of new ideas, opportunities and friends.  Truth be told, I started the blog as a way to learn about blogging so I could design a training about it for work.  I never thought it would turn into something that would change my life.  As I wrote more posts and shared my ideas, it became my personal journal that just happened to be public.

I don’t share everything I write, but I share most posts.  I don’t always have the time to dedicate to blogging every day as I once did, but even so, I hope that what I create is valuable to you and that you’ll continue to read and share.  I also enjoy when you share your ideas with me because that helps us all learn and grow

What I’ve learned from blogging is that nothing stays the same and that we all can use support as things develop and change.  I am grateful to each of you for helping me in that endeavor.  I once shared a poem by Robert Frost in a post and I’d like to do that again today as a reminder of the many changes to come in the next 6 years…

Nature’s first green is gold
Her hardest hue to hold.
Her early leaf’s a flower;
But only so an hour.
Then leaf subsides to leaf.
So Eden sank to grief,
So dawn goes down to day.
Nothing gold can stay.

Nothing Gold Can Stay, it is a tribute to innocence as well as to changes that we all go through.  So often as leaders and as human beings we are forced to lose our innocence little by little, situation by situation.  I’m reminded of a time of personal innocence when I first heard about this poem.  I was in junior high school and reading the book The Outsiders by S. E. Hinton.  It is a story of a group of young teenage boys who are coming of age.  Through many trials and tribulations, several key characters die during the story.  One character, Johnny, tells the lead character, Ponyboy, to “stay gold”.

Whether recalling the prose of a brilliant poet or the inspired quote from an author who speaks to a younger generation, the message is clear.  As you are faced with change, do all you can to hang on to your innocence about things.  The purity.  The raw emotion.  After all, nothing gold can stay.

I thank you and hope you’ll continue this journey with me.

Cheers!