All posts by Trish

#HRTechConf 2014: Technology in Sin City

HR Technology ConferenceIt’s that time of year when you start planning on whether or not you’ll attend any fall conferences or events.  For me, one of my favorite events each year is the HR Technology Conference.  I’ve been attending since 2009 and can attest to the great amount of learning that takes place as I wrote about in these posts:

I’m excited that the agenda is now posted for the 2014 event that takes place October 7- 10 in Las Vegas.  I’ll be leading a session with some of the top CHROs in the technology space.  I also have several of my Brandon Hall Group colleagues leading sessions as well.  I know that if you have any interest in gaining knowledge about HR and technology, this event will not disappoint.

The best part is that as a speaker, I have a discount code to share with you.  If you use the code SPKR14 (needs to be entered in CAPS) that gives a $550 discount off of the full conference rate of $1,945 – so the net is $1,395. This code does not expire.

So, come see me in October and connect with Brandon Hall Group at the HR Technology Conference!

 

The SHRM and HRCI Battle Is Not Critical to Good HR

I love HR
If you’re in the HR industry, unless you’ve been hiding in a cave the last couple weeks, I’m sure you’ve read countless posts about the fallout between SHRM and HRCI regarding HR certification.  While SHRM has always promoted HRCI as the place to go for HR certification (PHR, SPHR and GPHR), it has suddenly done an about-face and now announces that they will provide their own certification.

This whole debacle has left thousands of HRCI certified HR professionals in a bind- not knowing whether they should continue to keep up their HRCI credits or switch to what SHRM offers.  In either case, the part of the discussion, or lack of, that gets me is that there are hundreds of thousands of successful HR professionals who actively choose NOT to be certified. For those like me who have made this decision, it’s interesting to read posts by SPHR’s thumbing their noses at us, saying they wouldn’t hire us.  They say that without “demonstrating a body of knowledge” we are not able to progress and also that people like me are choosing not to stay up to date.

I have a news flash for those that think like this…

I personally know many people who stay up to date without HRCI certification.  After all, some of us are the very people that SHRM and other conferences call in to teach you so that you can get your credits.

Now, I do greatly respect anyone who has become certified.  My personal reasons for not getting it are just as valid as the reasons some people get it.  It has never hurt me from doing a good job, it has never stopped me from being promoted, it has never kept me from getting a job at a higher level at a new company, it has never prevented me from being the head of HR.  It has never stopped me from being chosen to speak at SHRM annual nor many other state SHRM conferences.  In fact, it has never kept me from being completely current in my chosen profession.

For me, the point is not to judge people who want to be HRCI certified.  It shows their dedication to being the best in HR they can be.  We also should not judge the people who are very excited about the idea of a new way to train, measure and certify HR through SHRM’s certification program.  They too have very high aspirations of being the best HR professionals.  Oh, and of course, not judge those who are doing it on our own, our own way.  We too are doing all we can to learn and stay ahead of the curve so that we can drive the profession forward.  All three types of HR pro are really going after the same result.  We want to be able to provide the best knowledge and advice to our leaders and employees.

Spend the time and energy on ensuring you are comfortable with your course of action instead of worrying about whether someone communicated something the “right” way or not.  We’ll all be better HR pros for it.

4 Ways HR Can Operate More Like a Profit Center

*Sharing one from the dusty archives that is still relevant today…

**Disclaimer** I am not an accountant and don’t even play one on tv.  That said, I am not implying that ideas in my post meet the generally accepted accounting principles.  You’d have to talk to your accountant for that kind of advice.  The post is intended to explore ways HR can communicate the value of services in a way that is understood by the leadership team in terms of ROI by considering ways to operate more like a profit center and less like a cost center.

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How much would you pay for a real competitive advantage when it comes to the people knowledge of your company? 

That is a question we should be asking the business leaders in the departments we support both as HR generalists and recruiters. Honestly, I am tired of hearing that the human resources department is just a cost center.  Why?  Because we add value, we support our internal clients, we are often proactive on business strategies to help the “real” profit centers succeed, we make sure you get paid, get your benefits, are able to relocate, provide your training, and more. Why aren’t we treated like the internal consultants that we are?

Now let me tell you that I talked to an accountant about this and had an hour long debate (ok, borderline argument) on why companies are not able to treat the HR department as a profit center.  In layman’s terms, it’s because a company cannot generate revenue from itself, however, it can offset expenses or offsetting revenue.  I realize that for those who are familiar with accounting this is greatly oversimplified, but it gets the point across.  Revenue and profit can come from external sources.  So, being internal, HR does not turn a profit.

Got it.

I’m not saying we throw all the accepted accounting principles and practices out the window.  My idea revolves around the way we “sell” HR and recruiting services internally.  Even though it technically does not turn a profit, why can’t we set up the way the profit centers use HR in a way that “charges” (ie. distributes the share of the expense for the HR department) out to the profit center based on the type of HR usage they have?

What if HR departments set up a fee schedule for all the ways that HR departments and recruiting teams add value to the company, then “charge” our internal clients by tracking our time spent on projects like external consultants would.  Maybe then they would place more value on the services they receive.  Here are some ways I think the department could operate more like a profit center:

1.  Charge back other departments for their use on:

  • Training courses offered
  • Recruiting and sourcing
  • Succession planning for their team
  • Conflict resolution
  • Coaching services
  • Compensation analysis
  • Employee surveys

2. Focus on expense reduction. Since HR cannot actually make revenue, the biggest impact they can have is to creatively reduce expenses.

3.  Review how vendor procurement is handled. This is an area where the HR department can take steps to being more involved.  It is usually handled by the finance department, so why not help in those business decisions if you are a recruiter or HR generalist?

4.  Use social media to aid in reducing external recruiting costs. Bring the knowledge and leadership of the sourcing process internal.

So, tell me what you think.  Should we take steps to operate more like a profit center and less like a cost center?  Share your views in the comments.

Are You Ready to Disrupt YOU?

There are only a handful of times in life that can be magical, disruptive, important moments. It could be a dramatic moment involving a birth or the loss of a loved one.  It could be one of those moments where someone says the exact thing you needed at the exact moment you needed it, good or bad.  I recently had one of those moments.

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Last week I was honored to deliver the keynote for the SilkRoad Connections conference in Chicago.  (Thank you to the folks at SilkRoad for the opportunity and their hospitality).

As I walked through the empty ballroom early that morning, I felt the twinges of nervousness. As someone who often speaks publicly, I found this shocking and delightfully satisfying. The reason my nerves were at attention was not the event, nor the size of the crowd.  It was the fact that I was sharing material that was personal — my personal story of disruption that led to life changes.  I knew I wanted to talk to attendees about personal disruption.

Disruption often gets a bad rap because it invokes thoughts of people or events that shake things up in a negative way.  I was going to talk about how disruption, whether negative or positive, can have a very positive learning outcome. To do this, I shared my story and I have never felt so vulnerable. It was almost impossible to keep my emotions in check, but I did. I then related it to the personal disruption of the audience. By the time I left the stage an hour later, something very special had occurred.  I had created my own disruption. I will never again approach public speaking in the same way.

Disruption can be a valuable influencer in terms of taking your professional or personal life to the next level.  It inspires us, even forces us, to make changes that lead to new opportunities. This is critical in any business role, especially human resources where we tend to be a little more cautious about risk.  Knowing that we are the gatekeepers of legal and compliance issues for an organization, we spend much of our time reacting to organizational issues. This leaves us scrounging for time to spend on strategic planning and leaves virtually no time to focus on our own skill development.

Until … disruption.

Proactively creating a disruption in your thinking can be just the spark that you need…

- See the rest of this post at: Human Resources Today blog

Ceridian: Winning the Day with Dayforce?

It takes less than five minutes talking with members of the Ceridian executive team to realize that they mean business. Whether it’s their passion for athletics, like participating in the Tough Mudder, or their passion for raising the bar in the HCM space, it’s crystal clear. They come to play and to win.

win-the-customer-service-experience

There is something appealing about a company that leads introductions by sharing personal information about the executive team.  It certainly makes them approachable and you can see why clients like the culture they are creating and nurturing. It’s a highly competitive team, which leads to their significant goals for 2014 and beyond.

Strengthening the Payroll Offerings

Known in the industry for its strength in payroll and workforce management solutions, Ceridian is stepping up efforts in the international payroll arena.  The company is now able to provide solutions in key areas such as:

  • New hire onboarding forms and workflows
  • Interfaces to the local in-country payroll processor
  • Time and attendance and schedule compliance policies
  • Absence management, including entitlements and time-off workflows
  • Global reporting
  • Consolidated reporting and business intelligence
  • Foreign exchange conversion
  • Local format
  • Date, hour, numeric and currency formatting based on user culture
  • 24 x 7 support operating out of Ceridian’s Glasgow and Mauritius centers
  • Support in 15+ languages

For companies that have need for international payroll, these offerings are helping Ceridian grow beyond North American borders.

- See more at: http://www.brandonhall.com/blogs/will-ceridians-dayforce-win-the-day/#sthash.euWS6row.dpuf

Key Ways to Train Your Team on Zero Budget

I have been adding some new material over at my Human Resources Today blog at Brandon Hall Group.  Here is a little taste.  Please click through for the entire piece.

How many of you have a good, healthy training budget for your team?  By that I mean one that allows for every team member to receive training as well as funds to cover travel or other costs? No? Well, you’re among many of the companies that still hold the purse strings tight when it comes to internal development.

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So what is a leader to do?  The best plan is to create creative approaches to training so that your team feels valued, is able to provide their own creative and innovative results, and grow their skills so they can progress to higher levels in your organization.

  • Conference session replays:  Most industries have numerous conferences, many of which are beginning to offer either live session streaming (usually for free) or recorded replays of conference sessions. One tactic I use is to ask each team member to watch a different session then report back to the rest of the team at an upcoming meeting with information on the session and the key learning points. If it seems valuable to the larger group, it can than easily be added to each person’s development plan.

- See more at: http://www.brandonhall.com/blogs/4-creative-ways-to-train-your-team-on-zero-budget/#sthash.Tau3hRUJ.dpuf

What is real? Out of Sight, NOT Out of Mind

TreesI woke up this morning and as I settled into my chair, cup of coffee in hand, I realized that I could not see my back yard through the fog.  It was moments before daybreak and I could see the thick fog settled into the woods like a warm wool blanket pulled up tight under your chin on a cold winter night.  It struck me because it is unusual for that to happen where my house is.  But, the conditions were just right so that I could not see the large oaks a mere ten yards from my window.

I know they are there.  They are always there.  I wondered if the fog didn’t lift and remained for days on end, would I ever forget that the trees are there.  No, I wouldn’t.  I know that just because I can’t see something anymore, it doesn’t mean that it does not exist.  And, as the sun rose and the rays of light became brighter, it sliced through the fog and the truth of the trees became evident.

We don’t always follow the logic at work though.  Sometimes, we think “out of sight, out of mind”.  Have you ever:

  • had an employee who works remotely that you don’t always remember to connect with, coach, or mentor
  • been an employee who works remotely and you don’t keep the team at the home office informed about your work
  • had an employee with a performance issue that you continue to turn a blind eye to in hopes that it goes away
  • known of someone with a problem (health, addiction, anger, etc) and didn’t refer them to EAP resources

There are times when we let the fog settle so thickly around us that the right thing does not get done.  Why?  Because it is WORK to be that ray of light that can address the needs of an employee or of yourself.   Waiting or ignoring performance issues or workplace issues will not make it better.  YOU must OWN it.

Wellness You Need for the Modern Workplace- HR Happy Hour #181

Guest: Dr. Rajiv Kumar, Co-founder and CEO of ShapeUp

This week on the HR Happy Hour Show, Steve and I talked with Dr. Rajiv Kumar MD, Co-founder and CEO of ShapeUp, an online wellness platform for companies and health plans that leverages the power of a trusted social network to improve the health of large populations.

ShapeUp is the leading global provider of clinically-proven, social networking-based employee wellness programs that help people exercise more, eat healthier, and lose weight. Founded in 2006 by two medical doctors, ShapeUp has pioneered an innovative approach to behavior change that leverages the power of social networking, gaming, coaching, and financial rewards to improve the health of large populations and reduce healthcare costs. ShapeUp’s social wellness platform covers two million lives across 128 countries and is used by more than 200 employers and health plans.

On the show, Dr. Kumar shared an update on the state of wellness and corporate wellness programs today as well as ShapeUp’s approach and vision of wellness as a very social activity at its core. Additionally, we talked about the role of technology in the support of corporate and individual wellness goals. Mobile, gamification, wearables, and social concepts have transformed both the activities and the design of wellness programs in the last few years.

You can listen to the show on the show page here or using the widget player below:

Check Out Business Podcasts at Blog Talk Radio with Steve Boese on BlogTalkRadio

Additionally, you can subscribe to the HR Happy Hour Show on iTunes, or for Android device users, from a free app called Stitcher Radio. In both cases just search for ‘HR Happy Hour’ and add the show to your podcast subscription list.

This was a fun and interesting show, and I hope you check it out. Many thanks to Rajiv and everyone at ShapeUp for joining us this week.