Too often in my career I have the discussion with a manager that starts off, “Trish, my employee won’t listen to me. He is disrespectful and undermines my authority. He doesn’t do his job. Tell me what I can do to get him to comply.” To this, I explain to the manager that the approach should not be how to change that person. Managing others is about YOU:
- You have to give a critical look at how you interact with this employee.
- You have to take ownership for what is working as well as what is not.
- You have to figure out when and how to modify your behavior to elicit different responses from your staff or colleagues.
- You have to tell the employee what the expectations are in a clear and concise manner.
You cannot change others, so don’t focus your time there. If you rethink your approach to the person and try another way, it will elicit a different reaction. It still may be a negative one, however, a majority of the time it throws that person off enough that they are more likely to actually show more respect or at least listen to advice on how to perform better at their job.
Managing others is not about how we get someone else to change. It’s about how we change and adapt our approach for maximum success with many different personalities. They ultimately have to take personal ownership for their behavior. And, if they are not able to improve performance and respond positively to your approach as the leader, they will face the consequences of their own behavior.