The real disconnect comes from the fact that we are taught that in order to give good customer service we must connect with the customer or client. We must think how they think, know what they want, provide service higher than their expectations. That is all true, but in 2010 as we are moving into a self-service world for many transactions, as organizations we need to have our eyes open to the areas where we can implement this to actually provide better customer service.
Look for positives before terminating an employee.
What workplace issues are we ignoring?
Reading recommendations from thought leaders from HR, recruiting, and academia.
I am a list maker. I have always liked lists as a tool to: organize info prioritize direct action as a point of reference Some people hate lists, and that is ok too. There are definitely subjectivity when making lists on who or what to include and the importance of each item included. Today John [...]
What’s intriguing in the workplace are the informal leaders- those who don’t have a leadership title- who are the ones in a department who get the other employees behind their mission.
What year makes you want to just rush back and re-live a few great times?
Featuring your up-and-coming players at work as part of succession readiness.
