Comments on: Customer Service- When to Fire the Provider

By: Trish

Trish — Sat, 31 Jul 2010 22:32:24 +0000

@Dee- Isn’t it a shame that we get poor service so often that that is the norm? I say turn up the heat on the providers and demand more. Can’t wait to read your post.

By: Trish

Trish — Sat, 31 Jul 2010 22:31:15 +0000

@China- You’re so welcome. It was amazing that so many bloggers were having customer service experiences that were less than satisfactory in the same week. Glad many were resolved.

@Krista- What a nightmare. Love that you said “they were SO fired”. Sweet. Thanks for the comment.

By: Deirdre

Deirdre — Sun, 11 Jul 2010 23:05:02 +0000

What a great post! I can’t believe what horrific service I get routinely. Most recently, Comcast suggested that we should return defective equipment to them on our time. I don’t think so.

But it’s the norm. I did have an incredible customer service experience while on vacation and by golly I am going to write about it. They were amazing. And gave me hope.

By: Trish

Trish — Wed, 07 Jul 2010 10:37:57 +0000

@Doug- You’re definitely not alone. I don’t like to put up with things but I find myself responding like you. It takes something HUGE to make stop being a customer. I think it’s so unfortunate what happened to you at Gas Mart. You’re right, not only do they lose what you would purchase ($1,040 in Red Bull?? Wow, interesting to see how that adds up in a year) they also lose business from anyone you tell about your story. I’m not sure if they are a franchise but I would at a minimum tell the owner of the Gas Mart. It may still mean you never go back, but at least you’re letting them know that there is someone there who is stealing. I also imagine they have video cameras and the owner could verify that person doing it fairly easy. Just my 2 cents. Thanks for sharing that story!

By: Douglas A. Rogers

Douglas A. Rogers — Wed, 07 Jul 2010 03:37:12 +0000

Usually, it takes a long time of bad performance for me to fire providers. But one example comes to light: the convenience store who is literally twenty-five steps away from me cheated me out of fifteen dollars. Yes, I paid for my Red Bull with a twenty and the clerk gave me back change like I had given her a five. I admit that I had a five out; however, she then pulled a fiver from the drawer and said it was the five I gave her. Since she was the manager, I really couldn't argue. That act of theft has cost her store a princely $1040 per year in Red Bull alone, let alone the other items I had regularly purchased in a day's time. Mind that this convenience store clerk/manager was a rude, miserable person whom you normally had to beg for a bag when I had made larger purchases. After stealing my $15, she had the nerve to ask if I had wanted a bag for the SINGLE Red Bull I had purchased. I wanted to jump over the counter and pummel that un-nice person (I will NOT say what I really wanted to call her) after she asked if I "want(ed) a bag". I know I should have been more vocal during the absconding of my money, but after all, I had no time to mess with her. I will do whatever I can to make certain that everyone knows that the Gas Mart in Edwardsville, IL has a thief working there. But it took outright theft to get me to stop going to a place where I did not feel good spending my money, and I surmise that on a day where I did not plan well I will be making that trek of twenty-five steps to said haven of larceny out of desperation. Yeah- it literally takes someone doing horrendous things to make me stop using their services...