For the past two days, I have been participating at the Senior HR Executive Conference hosted by The Conference Board. This conference is viewed in the HR community as one of the top conferences for HR executives to attend. The speakers are some of the brightest HR leaders from top companies in the US (Humana, Inc., General Electric Corporation, , The Boeing Company, PwC, Xerox, Corning, and Unilever, to name a few) and the content is top notch.
Today is a special post on work/life blend by Leanne Chase. Leanne is the founder of Career Life Connection, a business dedicated to connecting employers and potential employees in discussions about flexibility. It also provides a platform for employers to post jobs where flexibility is valued and for job seekers to find a job that has the type of flexibility that will work with their life. These employers understand that a more flexible work environment can lead to employees who are more fulfilled, loyal, and productive.
Fast forward to November. Following a training course offered to some of the employees, more employees began to sign up for Yammer. Now, I see that the interest is starting to pick up. I don’t see that it is being used for “work” much yet, but I think people are still in the networking/getting to know each other phase.
I would like to see what that would look like if we were giving upward feedback to our managers in 140 characters.
I want us to collectively regain some of the wonderment of childhood. How different would we be if when faced with an obstacle or problem, we immediately thought of the silver lining? Just based on the examples above, how different could our reactions look?
I have an idea of what makes good client service and it isn’t a “Top 10″ list or even a “Top 5″. It’s one thing….
Give more attention and care to the person you’re serving than he or she ever expects to receive.
That is my silver bullet.
